Ten Commandments For Good Listening
1. Stop talking:
You aren’t learning nothing, when you’re talking.
2. Put the talker at ease:
Make him at home so that he is free to talk.
3. Show him that you what to listen:
Look and act interested. Do not read newspaper or mail while he talks. Your lack of interest will discourage him.
4. Remove distractions:
Don’t scrawl, tap or shuffle papers, it would be better if you shut the door. Privacy reassures the speaker.
5. Empathize with the talker:
Patience makes you sober and worth speaking to. Try to put yourself in his place so that you can see his point of view.
6. Be patient:
Do not interrupt him. Allow plenty of time. Don’t start for the door or walk away. Don’t cut in.
7. Hold your temper:
If you lose your temper, you may get wrong meaning from the words. Losing your temper is your defeat.
8. Take it easy on argument and criticism:
He may calm up or get angry. In both cases he will lose. Don’t argue or you will lose. It is the test of your temperamer.
9. Ask questions:
It encourages the talker and shows you are taking interest. Putting questions attracts the attention of the listener.
10. Stop talking:
First and last principle for good listening. You learn only when you are not talking.