Q. (a) Mention the names of the different types of business letters.
(b) Explain the essential characteristics of a good business letter.
Ans. (a) The following is a list of a various kinds of letters that are used in business correspondence.
(1) Circular and Notes
(2) Sales letters
(3) Sales promotion letter
(4) Job letter
(5) Letter of credit
(7) Follow up letter
(8) Offers and quotations
(9) Acceptance and orders
(10) Confirmation, acceptance and refusal of orders, services
(12) Telephonic messages
(13) Claims, payments and adjustments
(14) Collection letters
(15) Correspondence to government