Communication Pitfalls and Barriers
Communication is rover perfect, since every person has different perception of a thing or a situation. Some pitfalls are natural and others are due to of knowledge of communication principles. Bias of the sender or receiver is another reason for the noise. The communication distortion may result from the following reasons.
1. The messages you think to send.
2. The message you actually send.
3. The message the other person actually receives.
4. The receiver’s decoding and interpretation of the message received.
5. The other persons reply or reaction.
6. The response the other person intends to send.
7. The response the other person actually sends.
8. The response you actually receive.
9. Your interpretation of the message.
10. The deviation and gap between the response expected and the response actually received and interpreted.
The resultant gap causes conflicts, disputes, battles, wars, divorces, development of different schools of thoughts.
Some Specific Barriers
1. Wrong assumption
Alter one has sent he message he assumes that it would reach the destiny. He may be wrong.
2. Lack of planning
Haphazard communication will bring no better results. You must plan before you communicate.
3. Poor planning of communication
Poor planning and design of communication distorts the message. Cliches, jargon, trite and poorly chosen words, improper punctuation, poorly organized ideas, wrong grammar, and incorrect sentence structure make the message vague arid incomprehensible. Unplanned message may miss some important information. Messages should be welt-planned and organized.
4. Loss in each successive transmission
Accuracy and retention decreases at every successive transmission. Findings show that employee retain only 50 percent and supervisors 60 percent of the information received.
Another study shows that only 20 percent of the oral information reaches the fifth successive level.
5. Poor listening
Talkers are more than listeners. People like to talk more than listen. They find it difficult to concentrate. When they listen they tend to judge, approve, or disapprove what the other person says, rather than trying to understand the viewpoint of the speaker. The principles of good listening have been given at the end of this chapter.
6. Distrust and fear
Another important area of ineffective communication is distrust, fear, threat, and lack of confidence.